Yes, every component we sell is 100% genuine, sourced directly through authorised channels for brands including SRAM, Shimano, Campagnolo, and Zipp.

No. Because our products are high-value and specialised, we process all orders through secure online payment methods only. This protects both you and us against fraud and misuse, and it lets us insure every order from the moment it's dispatched.

No. The price you see at checkout is the final price. All duties, taxes, and import charges are covered by Velorace, so there are no surprise costs when your order arrives.

Yes. We provide free, fully insured worldwide shipping on every order, so your component is covered from our warehouse to your door.

Every Velorace order is insured. In the rare event of loss or damage during shipping, you're fully covered, contact our support team and we'll resolve it.

Returns are accepted only for items that arrive with a manufacturing defect, and the claim must be raised within 24 hours of delivery. Record an unedited, uninterrupted video from the moment you begin opening the package, this is required to process any claim. Compatibility issues (wrong fitment, wrong specification) aren't covered under returns, which is why we strongly recommend confirming fitment with our team on WhatsApp before you order.

Contact our support team on WhatsApp within 24 hours of delivery with your order number and the unedited unboxing video showing the defect. Once verified, we'll guide you through the replacement or refund process.

Before placing any order, message us on WhatsApp (bottom right of the site) with your bike's make, model, and current groupset. Sort out every compatibility question before you buy, since fitment isn't covered under returns once the order is placed.

Velorace has operated for 7 years and has fulfilled over 1,000 orders for cyclists worldwide, backed by our UAE-registered entity, Velo Race FZ-LLC.